Job Title: Area Manager in Drugs and Alcohol

Hours: Full Time, Monday – Friday, 9 – 5

Starting: ASAP

Duration: Permanent

Seeking: A motivated, operational manager who has experience managing multiple services.  Ideally you would have a background in Social Care/NHS services or be a Clinical Manager with experience in substance use treatments across multiple locations. You will be one of two Area Managers working across London and work closely with our commissioners in the provision of our contracts.  Knowledge of CQC regulations would also be required to provide our services safely.

Salary: £40,000 - £55,000 depending on skill and experience

Location: South London – could be across various sites. Sites to be confirmed.  

Job Summary: To manage and develop all service activity within the designated area and to provide strong, dedicated leadership and management to the team in your area.

Duties: 

• Implement, develop, lead and assist in the operational management of the services in your area
• Initiate innovative forms of service delivery and identify improvement, development and growth opportunities to maintain and develop service provision.
• Support the Assistant Director/ Operations Director in the implementation of company strategy and policy by involvement in business planning including developing and implementing action plans for achieving and maintaining performance targets and KPIs.
• Manage, mentor, coach and ensure the development of staff reporting to you, including volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and appraisals/supervisions.
• Work with Service and Team Managers to ensure that all staff operating within services receive effective management, supervision, support, appraisal and access to appropriate training and personal development opportunities
• Support the preparation of annual budget projections in conjunction with the Finance function and operate within agreed budgets to meet financial targets.
• Support the development and implementation of new service delivery models, pathways and processes that promote high quality, effective care across services.
• Managing service contracts for sub-contracted partners ensuring operational, performance and quality standards are delivered.
• Be the Registered Manager for CQC where appropriate.
• Be aware of upcoming tender opportunities and work closely with the Business Development team, in collaboration with the Assistant Director and/or Operations Director, to develop bids and support an operational bid team where required.
• Represent the company in a professional manner at all times and network, build and maintain effective professional relationships with internal and external professionals and stakeholders including service users, staff teams, commissioners and other service providers.
• To take responsibility for health and safety within the working environment and to take the lead on premises and facilities management when required
• Support (and lead where requested) with the implementation and mobilisation of new services and organisational change initiatives
• Promote effective use of the Integrated Governance framework and processes across services and support services to achieve required quality standards within internal audits and relevant inspection framework.
• Analyse management/ performance information and utilise this analysis to continuously improve the services in your area.
• Support and ensure effective systems are in place for monitoring and recording all aspects of the service
• Ensure all services delivered are accessible paying particular attention to underrepresented groups.
• Network and develop community opportunities and agency links to raise awareness of the services in your area and to improve social capital opportunities and secure additional funding streams.
• Provide reports and briefings as required, including reports to the Senior Management Team, Commissioners and operational and strategic meetings.
• Ensure Peoplekind is kept up to date with records including: annual leave, sick leave, TOIL, disciplinary records, supervision notes and appraisals.
• Undertake continuing professional development including participating in clinical supervision, performance appraisals and attending training as/when required.
• Work in accordance with all relevant legislation, policies & procedures and guidelines – both internal and external. This includes clinical governance framework and safeguarding policies and procedures.

Essential Previous Experience: 

• Experience of service delivery management.
• Experience of positively contributing to organisational change and development.
• Experience of working within quality frameworks such as CQC, Ofsted and QAF.
• Managing a team. 
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Desirable Previous Experience: 

• Significant experience of inter-agency/partnership working.
• Understanding and experience of applying current drug policy to service delivery.
• Understanding of the relevant Government strategies.
• Understanding of recovery interventions, mutual aid and recovery capital (where relevant).
• Experience of managing teams within substance misuse, housing, young people and families or education, training and employment 

Benefits: 

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family-friendly policies
• Happy, Healthy You! – wellbeing offers for our workforce
• Employee Assist Programme and Support Networks