Location: Shrewsbury

Job Type: Temporary

Duration of booking: This is a temporary role expected to last up to 6 months and maybe longer

Proposed start date: ASAP

Sector: Healthcare

Working environment: Hospital

Pay Rates:

Hours worked in the following days and hours will be paid as:

Monday to Friday hours worked from 6am to 8pm (days shifts): £11.68 paye inclusive per hour

Monday to Friday hours worked from 8pm to 6am (Night shifts) / Saturday: £13.67 paye inclusive per hour

Sunday / Bank Holidays: £18.68 paye inclusive per hour

Please Note: Payment will be made via a direct engagement model and this will be paye inclusive pay rates

Working Days and Hours: Monday to Friday

37.50 hr 

Shifts will be working the following:

• 08:00 to 16:00
• 9:00 to 17:00 

Job Purpose:

The Hospital Switchboard is operated 24 hours a day by a complement of staff on a pre-determined rota.  The Switchboard may be regarded as the communication nerve centre of the Hospital. Staff employed on the Switchboard come into contact with virtually all staff. The Switchboard Staff are front line staff and must always display a pleasant, efficient and helpful method of working.

Duties

• To operate a Mitel plus back-up system without supervision.
• To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
• To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
• To take part in a rota system, covering 24-hours, 7 days per week.
• To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
• To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.
• Attend mandatory training courses.
• Issue swipe cards for locums/medical students arriving out of hours and weekends and record.
• Advise certain discipline who call to Switchboard for collection of keys of their locations, however the Switchboard Operators undertake no responsibility for these keys.
• Work as a team to ensure the smooth efficient running of the department
• Staff who are required to work night duty will be responsible for covering the appropriate duties and taking the appropriate action in the smooth running of the hospital's telephone service.
• To put forward any ideas for improving and developing the service.
• Any other duties agreed between the post holder and the Manager.

Qualifications, Skills and Experience

• Ability to prioritise work
• Initiative
• Communication skills
• Medical terminology
• Keyboard skills
• Switchboard experience
• Good Communication skills
• Must be flexible and be prepared to work on own initiative and work alone
• Working knowledge of Mitel System
• Working knowledge of Stanley Blick paging system
• Questions
• Do you have experience working as a Telephonist in the NHS or Healthcare?
  Do you have excellent customer service and administration experience?
  Are you happy to work various shifts and different working patterns?
  Do you meet the criteria above and available to start immediately?