Patient Experience Administrator 

Location: St Ives 

Job Type: Temporary

Duration of booking: Expected to last up to 6 weeks.

Proposed start date: ASAP

Sector: Healthcare

Pay Rates: 

£12.00 PAYE  inclusive of holiday pay

Working Days and Hours: Monday-Friday

Remote working option: Hybrid potential 

Job Purpose 

• General co-ordination and support role to colleagues and managers in the Patient Experience Team.
• Act as a first point of contact for the Patient Experience Team
• Dealing with and responding effectively to incoming information, calls and queries from service users, Trust colleagues and other stakeholders
• Passing on information/messages to relevant team members in a professional and timely way 
• Using own judgement on how to deal with enquiries and/or escalate them appropriately (e,g. prioritising possible safeguarding concerns).

Qualifications, Skills and Experience

• Level 3 or equivalent qualification in a related subject or demonstrable experience in relevant role. 
• Excellent standard of English and Maths to GSCE level or equivalent
• Experience of a wide range of administrative processes and office management. 
• Excellent communication skills and ability to deal tactfully with the public.
• Experience of Microsoft Office and diary management.