Your World Healthcare is a leading specialist healthcare recruitment agency, placing a range of healthcare professionals into Non-Clinical and Clinical positions Nationwide. We are currently hiring for a Medical Receptionist/Telephonist, to join our healthcare client based in Barnet.

Job title: Medical Receptionist/Telephonist - candidates without Emis Web experience will not be contactedKnowledge Required: Emis Web (electronic patient record system)Location: BarnetDuration: Expected to be on a temporary basis until 20th November 2023, however, this potentially could be longer if additional support is required by our client.Hourly Pay Rate: £11.68 PAYE inclusive of Holiday OR £13.20 UmbrellaWorking Days and Hours: 9am-5pm, Monday - FridayStart Date: ASAP

Job Responsibilities

• Acting as a first point of contact, handling calls from patients and assisting with general enquiries in a pleasant and helpful manner
• Book, re-schedule and cancel patient appointments where necessary
• Send appointment notifications/alerts to patient via text message
• Update and log patient information onto EMIS Web, demonstrating great level of accuracy
• Ensure all telephone calls are handled in a timely manner with sensitivity and professionalism
• Deal with incoming communication and correspondence, handling, delegating, and generating responses quickly and appropriately
• Communicate with non-clinical and clinical staff regularly, to ensure a regular smooth operational service

Skills Required

• Previous experience working as a Medical Receptionist/Administrator/equivalent within a GP Surgery, Medical Practice, or similar healthcare environment
• Existing knowledge of EMIS Web (electronic patient record) system - This is ESSENTIAL
• Smart Card Held (desirable)
• Good telephone communication skills - able to manage phone lines, liaising with patients clearly and concisely demonistrating a kind and professional manner at all times