Job Title: Head of Digital Infrastructure

Starting: ASAP

Duration: Until the end of December 2023 with the likelihood of it being longer term  

Hours: Monday to Friday, 9 – 5.30  

Location: Croydon, South London

Band: 8B

Pay:  £29.50 – £34ph PAYE   £33ph - £38ph PAYE Inclusive of holiday pay  £37.50ph - £43 Umbrella 

All rates are depending on skill, experience and pay type

 Job Summary: 

Delivering infrastructure services and evolving the digital service for the NHS Trust. This includes both acute and community sites as well as partnership working with a range of internal and external stakeholders. To be responsible for the line management of the IT infrastructure team including the Senior Telecomms Engineer, the Server and Security team, the Networks team and the SQL DBA. The selected applicant would also be responsible for all aspects of the Trust’s IT infrastructure including networks and servers and their management, data centres and their management and telephone systems and their management. 

Duties:

• Provide overall strategic leadership to the technical teams delivering infrastructure, support and technical services, which underpin the delivery of all clinical and digital services 
• Provide excellent operational management to ensure that digital services to customers and its clients are delivered to the highest standard, in partnership with the Solution Architect 
• Develop and provide strategic and operational planning to ensure effective delivery of the infrastructure operational service 
• Develop and drive forward the infrastructure operational service recommending changes in existing service provision where they are not delivering value for money or no longer meet business needs 
• Be responsible for department’s budget, spend and monitoring, and improve the effectiveness, cost efficiency and economy of all areas of responsibility, accountable to the Deputy Director of Digital Services. 
• Develop and drive the infrastructure strategy and supporting business plans covering an integrated data and voice service that supports the changing and developing needs of our customers 
• Proactively manage customer requirements and expectations via regular communications at all levels and implementation of action plans to improve the customer digital service experience to maintain high levels of customer satisfaction 
• Be responsible for a range of services such as IT network and infrastructure strategy and policy, IT security and governance policy, server and network services and support, voice services and support amongst others 
• Responsible for the following ITIL v4 Service Design Processes –Capacity, Availability, IT Service Continuity and Supplier Management 
• Responsible for the development and implementation of service management in accordance with ITIL within infrastructure operational environments 
• Responsible for the development of disaster recovery and business continuity plans for digital services department 
• Responsible for the security, performance and stability of all network, server operating systems and hardware 
• Ensure all security breaches raised by the Cyber Security team are investigated 
• Maintain complete, current and accurate records of all areas of IT infrastructure security 
• Maintain the infrastructure team technical toolset (include documentation of procedures, services implementation , technical standards)
• Responsible for ensuring the Infrastructure Team complete the lifecycle planning, installation, testing, upgrading, control and management of all configuration items of the infrastructure including all documentation, software, hardware and firmware assets, including information relating to the configuration items, their dependencies and relationships. Ensure that all records are complete, current and accurate. 
• Manage the IT Infrastructure Team to ensure that appropriate action is taken to investigate and resolve all reported incidents and problems associated with the IT infrastructure in line with the Operational Level Agreement 
• Ensure that such incidents and problems are fully documented. Co-ordinate the implementation of remedies and preventative measures to address such incidents and problems. 
• Manage the assessment, analysis, documentation and implementation of all changes to the configuration items of the IT infrastructure 
• Document and Implement appropriate processes to manage and report on all changes. Maintain complete, current and accurate records of all changes to the IT infrastructure. 
• Manage the activities of the IT Infrastructure Team including direction, administration, appraisal, absence and discipline. 
• Transfer expertise and knowledge as appropriate, throughout the team and also externally to Directors and customers 
• Provide and receive highly complex, sensitive and contentious information, including presentation of performance information and dependencies involving a wide range of stakeholders in formal settings: therefore the post holder must have the ability to deal with resulting potentially challenging situations 
• Responsible for the development, management and maintenance of systems and framework across the organisation. 
• Developing and presenting reports summarising status on issues, appraising outcomes, and providing progress reports for senior staff or groups of staff as directed from time to time. 

Essential Experience: 

• Strong knowledge of Information Technology Infrastructure Library (ITIL) and ISO27001. 
• Significant experience in managing at a senior level, IT infrastructure technical resources and operations in a large scale IT environment 
• Significant experience of working at a senior level in IT operations 
• Experience managing a budget
• Implementation of service management
• Knowledge of Service Level Agreements 
• Working with stakeholders 
• Budget management 
• Experience in IT Continuity Management and Disaster recovery 

Desirable Experience: 

• ITIL Intermediate qualification, such as Service Management 
• NHS experience 

Person Specification: 

• Excellent communication skills both over the phone, via email and face to face
• Ability to maintain professional standards of quality of work, personal presentation and personal conduct.
• Good interpersonal skills
• Ability to work under tight deadlines
• Excellent organisational skills
• Excellent analytical skills 
• A logical approach to problem solving
• Ability to deal with difficult situations in a professional manner