Billing Team Administrator

Overview of the Post

Responsible for the allocation of all payments made to the Trust from self-pay patients and ensuring the invoices are sent to the patient in an accurate and timely manner.

Location: Wallington

Job Type: Temporary

Duration of booking:Expected to last 6 months with possible extension

Proposed start date: ASAP

Pay Rates: Up to£14.00 per hour Umbrella or £13 per hour PAYE inclusive of holidaypay

Hours / Working Days: 35 hours per week / Monday to Friday, 9am - 5pm

Sector: Healthcare

Based: Office / Hospital

Key Tasks and Responsibilities

• To help design and implement a process to seamlessly allocated payments made to outstanding invoices which ensures all receipts are properly applied to the correct patient’s invoice.
• To send invoices in an appropriate and timely manner to self-paying patients and annotate Compucare appropriately.
• Maintain and update the consolidation master files.
• To accurately process Healthcode daily.
• To help design, prepare and review reports to monitor the number of invoices processed and consolidation letters of guarantee processed.
• Work with the Accounts and Billing team to encourage the utilisation of efficient methods and technology.
• Provide primary level problem resolution to both internal / external inquiries regarding past payments or refunds.
• Identify root causes for recurring errors and coordinate with the respective departments to resolve those issues.
• Effectively identify and communicate system issues regarding the payment application function and successfully work with IT to resolve them.
• To manage stationery ordering within the team.
• To attend appropriate meetings as required
• To work cooperatively with all administration staff within Private Care.
• To be aware of other cultures and religions whilst dealing with patients and to ensure vulnerable groups are not discriminated against.
• To ensure timely communication exists between the post holder and the management team.
• To maintain an accurate electronic account of all patients.
• To provide clerical support to the credit control and wider team.
• To scan relevant patient documentation to the Compucare system as required.
• To provide management information reports as required
• To deliver and collect post and other paperwork to and from the relevant department
• To receipt and process payments taken over the phone
• You will be expected to have intermediate excel skills to manage large data source
• To answer the phone in a professional and courteous manner.