Billing Officer Band 4 

The role will support the Billing Team Leader and Billing Manager to ensure that all hospital chargeable private patient activity is billed accurately, on time and in line with the targets set by the Private Patient Directorate.

The post-holder will ensure that all patient / treatment activity is appropriately recorded on the electronic patient record, authorised by the patient’s sponsor and invoiced in line with the tariffs applicable to each of the private care sponsor contractual agreements.

The post-holder will complete their duties & responsibilities in line with the standard operating procedures.

Location: Wallington 

Job Type: Temporary 

Duration of booking: Expected to last 6 months with possible extension

Proposed start date: ASAP

Pay Rates: Up to £15.50 per hour Umbrella or £14.50 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm 

Sector: Healthcare 

Based: Office / Hospital 

MAIN DUTIES AND RESPONSIBILITIES

• Check and reconcile all business reports against associated electronic patient records (EPR).  Updating the Private Care billing computerised system (Compucare) when needed.

• To print, post and send out invoices for companies who do not use EDI on a daily basis.  

• Assist the Billing Team Leader and Billing Manager in achieving daily/weekly targets set by management (i.e. ensure the billing lag remains at 10 days).
• Ensure that all other chargeable items which are not identified on the system business reports (PPBA, PPBR etc) are billed (e.g. packages relating to transplants or 3rd party invoices). Ensure radiotherapy is manually invoiced accurately and in a timely manner.

• Confirm all external recharge information is extracted from source and invoiced in a timely manner (i.e. theatres and interventional radiology consumables), liaising with other departments where necessary.
• To finalise all private care self-funding accounts to support Service Improvement and Accounts team communication with the patient, ensuring all chargeable items have been billed and are accounted.
• To liaise with all relevant departmental heads to ensure that the billings team is notified of all chargeable services so all revenue is attained
• To communicate and liaison with Service Improvement team and other departments where clarification is needed, i.e. theatre coding, amending systems where required.

• Ensure all notes relating to patient accounts are clear, professional, meaningful and accurate and are added to Compucare in a timely manner (this should include all correspondence with the patient and other departments in the Trust).  Where necessary a financial alert should be added to the account to warn colleagues of queries or special instructions.

• To update the ‘Work In Progress’ (WIP) report on a daily basis, ensuring reasons why the medical episode cannot be invoiced are annotated and support the Billing Team Leader and Manager to resolve.

• Ensure that the WIP patient activity is billed within the billing targets and that this does not fall behind.
• Support the accounts office when private patients request to see all charges, copy of their invoice, as identified by the Trust’s HIS system reports, onto the hospital’s computerised billing system in a timely and accurate fashion for all sites. Adherence to billing targets is essential for income and activity reporting to the board
• To clear the Private Care system notification email address on a daily basis, saving the appropriate business reports for that working day.
• Liaise with the Accounts team and the Eligibility team with any ‘change of status’ queries or when necessary
• Check the Private Care billing email inbox daily answering any queries in a timely manner, liaising with other departments when needed.  Forwarding emails where necessary.
• To assist the Billing Manager or Billing Team Leader with credit note request queries when needed.
• Deal courteously and professionally with all enquiries received from patients, colleagues or external stakeholders regarding queries on invoices and escalating to Service Improvement team for tracking and resolution.
• To cross train within all billing units with the purpose to support and provide accurate and efficient back up to enable all units to maintain key divisional key performance targets.

Skill knowledge and Experience

• Minimum of 5 GCSE’s including English Language and Maths or equivalent.
• AMSPAR Certificate in Medical Terminology.
• Intermediate level user of Microsoft Office to include Word and Excel.
• Billing experience raising and coding external invoices.
• Working collaborately as part of a team.
• Proven ability to work to strict deadlines.
• Proven experience in service improvement and development.
• Working without close supervision.
• Customer Services experience.
• Minimum of 2 years office based experience.
• Full range of IT skills.
• Excellent communication skills both written and verbal.
• Ability to analyse and interpret data and make informed decisions.
• Ability to work pro-actively and collaborately with colleagues and management.
• Ability to demonstrate good judgment in sensitive situations when dealing with patients and their relatives.